Frequently asked questions

Ordering

How do I place an order?


There are a few ways to do this: - Order through this online site - Contact us form - for custom requests - Order through my Instagram page @cake.my.day.toppers - Order through Facebook ' Cake My Day Toppers' - Order through Etsy 'cakemydaytoppers' *Please note that all orders have to be placed with as much time as possible. Toppers will be sent within 72 hours second class postage. If you require it quicker please contact us!




How much notice do you need?


I would suggest at least a weeks notice, but I understand this isn't always possible. You can upgrade to first class post for an additional fee, but we can't 100% guarantee due to postal delays etc. Please drop us a message so we can discuss your time frame.




Do you do custom requests?


Yes! I love custom requests, please drop us a message via the contact form with your ideas and we'll get back to you as soon as we can.




How big are the toppers?


The toppers rage from 6.5-7.5inches wide/high depending on design. If you have a size in mind please let us know when ordering.

Cupcake toppers range from 2-3iches dependant on design.




How long does it take to dispatch a topper?


Time varies with each order, but we aim to post within 48-72 hours unless stated otherwise. (please see the listings.)

Sometimes we have been known to post within a couple of hours! time depends on how busy we are, but we will always communicate this.




What are the toppers made from?


The toppers are made from high quality non-shed glitter card, or other high quality thick gsm card





Shipping

Do you ship internationally?


Sadly, no. We are based in Surrey and cannot ship out of the country just yet :)